The question about your existing partner is delicate, and we handle it in a particular way. We assess the work, not the agency. We measure your content model against documented Contentful practice and against what we would expect from an instance of its age and scale, then show you the evidence and the reasoning.
You draw the conclusion - we do not deliver a verdict on another firm. We also implement Contentful, so you should know our interest. That is exactly why the finding is evidence-based rather than an opinion: an opinion from us here would be worth nothing, and we know it.
If your current partner wants to respond to the technical annex, we think that is a good outcome - and we are happy to be in that conversation.