Heat pumps make noise – a common purchase concern. Vaillant created the Soundbox to address it. Built by Bright Global as a high-performance, multi-language PWA.
Technical headline figures for the Vaillant Soundbox.
heat pump product families covered – each with approximately 6 model variants selectable in the simulator.
app load time – a significant improvement over the predecessor tool which regularly lost users before the experience even started.
The Soundbox supports multiple languages and can be independently configured by local sales organisations for their market.
As a Progressive Web App, the Soundbox works without an internet connection – ideal for use during in-person customer conversations.
Five core contributions to the Vaillant Soundbox – all on the implementation side.
Complete development of the web app in React – from architecture to production readiness, optimised for speed, reliability, and a frictionless user experience.
Critical optimisation of app load time to under 2 seconds – a decisive factor, since the predecessor tool was too slow to retain users before the experience began.
Technical implementation of multi-language support, enabling the Soundbox to be available in the local language across Vaillant’s various markets.
Implementation as a Progressive Web App with offline support – the app works without an internet connection, making it ideal for use during in-person customer visits.
Development of a configuration tool enabling local Vaillant sales organisations to independently customise the app for their market – without developer involvement.
Close collaboration with Bejond as the leading project partner – Bright Global delivered the technical implementation, Bejond led the concept and project management.
Vaillant is one of Europe’s leading manufacturers of heating, cooling, and ventilation technology. With over 145 years of innovation, the German company develops sustainable and energy-efficient solutions for residential and commercial use worldwide. Its heat pump product line is at the centre of the portfolio – and an increasingly important building block of Europe’s transition to sustainable heating.
Three chapters: the purchase concern, the app itself, and what Bright Global specifically contributed.
Heat pumps are the future of home heating – but their acceptance suffers from a simple fact: they produce operational noise, and prospective buyers cannot form an accurate picture of it before purchase. This created concerns rooted not in fact but in uncertainty. Vaillant wanted to dissolve that uncertainty – with a digital tool that makes the real sound of different models at different distances experienceable before a purchasing decision is made.
The capabilities behind our work with HDI Global – available for your project.
